COMPLAINTS
Joanne Bowmer LTD is committed to providing a high-quality & competent service to all our clients. If something goes wrong, please tell us about it on JB@joannebowmer.co.uk or phone on +44 (0) 1900 361173 or in writing to: Park View, 33 Main Road, Seaton, Cumbria, CA14 1HS.
It is important for you to note that if you make a complaint this will not affect how I handle your matter.
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What will happen next?
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We will acknowledging receipt of your complaint within five working days of receiving it.
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A full investigation will be carried out within a 10 days. You will then be invited to an online meeting to discuss & to try and fully resolve your complaint. I will write to you to confirm what took place and any solutions that have been agreed.
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If you do not want an online meeting, you will be sent a reply via email to your complaint, including the suggestions for resolving the matter, within 20days of your compliant acknowledgment.
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If you are still not satisfied with my handling of your complaint you can contact our regulators listed below:
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The Society of Licensed Conveyancers
Old Rectory Church Lane, Northampton NN6 8SN
0800 0499 914