JB Property Law is committed to providing a high-quality & competent service to all my clients. If something goes wrong, please tell me about it on JB@joannebowmer.co.uk or phone on 020 33759301
It is important for you to note that if you make a complaint this will not affect how I handle your matter.
What will happen next?
I will acknowledging receipt of your complaint within five working days of receiving it.
A full investigation will be carried out within a 10 days. You will then be invited to an online meeting to discuss & to try and fully resolve your complaint. I will write to you to confirm what took place and any solutions that have been agreed.
If you do not want an online meeting, you will be sent a reply via email to your complaint, including the suggestions for resolving the matter, within 20days of your compliant acknowledgment.
If you are still not satisfied with my handling of your complaint you can contact my regulators as listed below:
The Society of Licensed Conveyancers
Old Rectory Church Lane, Northampton NN6 8SN
0800 0499 914
Institute of Paralegals
11 - 12 St. James's Square, London, SW1Y 4LB
020 3011 2610