COMPLAINTS
JB Property Law is committed to providing a high-quality & competent service to all my clients. If something goes wrong, please tell me about it on JB@joannebowmer.co.uk or phone on 020 33759301
It is important for you to note that if you make a complaint this will not affect how I handle your matter.
What will happen next?
-
I will acknowledging receipt of your complaint within five working days of receiving it.
-
A full investigation will be carried out within a 10 days. You will then be invited to an online meeting to discuss & to try and fully resolve your complaint. I will write to you to confirm what took place and any solutions that have been agreed.
-
If you do not want an online meeting, you will be sent a reply via email to your complaint, including the suggestions for resolving the matter, within 20days of your compliant acknowledgment.
-
If you are still not satisfied with my handling of your complaint you can contact my regulators as listed below:
The Society of Licensed Conveyancers
Old Rectory Church Lane, Northampton NN6 8SN
0800 0499 914
Institute of Paralegals
How to Complain About an IOP Member | The IOP
11 - 12 St. James's Square, London, SW1Y 4LB
020 3011 2610